FAQs

You've got questions, we have the answers.

You can expect to receive responses to your referral letter within 48hours (Monday to Friday). You will receive an email notification when a response is received. 

No. The Smart Referral system was created to give patients choice. We do not charge patients at any stage of your journey to search, find or select your preferred specialist.  Yes, it does sound too good to be true!

If you can't see any specialists in the directory that match your needs that's fine. Simply upload your referral letter and we will take it from there. We are growing our representation of specialists on a daily basis, so there's a good chance we will be able to assist in your search. 

We will be extending nationally in the coming months. In the short-term, if you would like a second opinion, we recommend you head back to your GP or medical referrer and ask for their assistance. We understand this is not as convenient as Smart Referral, but it will be your best option before we come to a town near you. 

Absolutely, if you are more comfortable to search our medical directory, then you are very welcome to. The beauty in uploading your referral letter is that you receive real time information about availability and pricing. Not to mention the time savings, it will only take you a couple of minutes. 

No. This is a private initiative, designed to give patients more choice in their medical journey. We are a passionate team of digital marketers based in Sydney NSW. You can read more about us here

Yes, we are currently accepting specialist doctors, clinics and hospitals within NSW. We will be expanding in the coming months, so be sure to let us know about you here - we'll be in touch. 

No. When you upload your first referral letter, you will be able to add family members to your account. You can then submit referral letters on their behalf and manage everyones healthcare journey from a single login. 

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Specialisations we are currently accepting in NSW

  • Cardio-thoracic Surgeon
  • Cardiologist
  • Dermatologist
  • Endocrinologist
  • Gastroenterologist
  • General Surgeon
  • Geriatrician
  • Haematologist
  • Immunologist and Allergist
  • Nephrologist
  • Neurologist
  • Neurosurgeon
  • Obstetrician and Gynaecologist
  • Ophthalmologist
  • Oral and Maxillofacial Surgeon
  • Orthopaedic Surgeon
  • Otolaryngologist
  • Paediatrician
  • Pain Medicine Physician
  • Plastic Surgeon
  • Psychiatrist
  • Respiratory and Sleep Medicine Physician
  • Rheumatologist
  • Sport and Exercise Physician
  • Urologist
  • Vascular Surgeon